Shipping Policy

All SolidHauz products are custom-manufactured and shipped directly to the customer, and all delivery dates, timelines, and transit estimates are provided for convenience only and are expressly non-binding. SolidHauz shall not be liable for any delays in shipping or delivery arising from carrier performance, weather conditions, supply chain disruptions, or any circumstances beyond its control. All shipments, including freight and parcel deliveries, are deemed complete upon delivery to the designated address, and risk of loss, damage, or delay transfers to the customer upon such delivery.

All large or bulk orders are shipped via third-party freight carriers on pallets and are delivered on a curbside basis only, unless otherwise agreed in writing. The customer is solely responsible for ensuring that the delivery location is accessible to freight vehicles, including full-size tractor-trailers where applicable, and for coordinating any special delivery requirements. If the carrier is unable to complete delivery due to site constraints, access limitations, or any other reason, the customer shall bear full responsibility for arranging alternate delivery, pickup from a freight terminal, and any associated costs, including additional handling, storage, or re-delivery fees. SolidHauz shall have no liability for failed or incomplete deliveries under such circumstances.

The customer is solely responsible for unloading, handling, inspecting, and safeguarding all goods upon delivery. The customer must inspect all shipments at the time of delivery and document any visible damage or discrepancies with the carrier. Failure to note damage at delivery shall constitute acceptance of the shipment in its delivered condition. SolidHauz must be notified promptly of any claims for damage, shortages, or discrepancies; however, SolidHauz makes no representation or warranty regarding carrier performance and shall not be liable for any damage, loss, or shortage occurring in transit. Any remedy provided by SolidHauz, including repair or replacement of components, shall be at SolidHauz's sole discretion and shall constitute the exclusive remedy available to the customer.

Damage to non-visible, concealed, or non-finished areas, including but not limited to cabinet backs, undersides, or surfaces not visible after installation, shall not be considered a defect and shall not be eligible for repair, replacement, or claim. All packaging materials, including pallets, crates, and protective materials, become the responsibility of the customer upon delivery and must be disposed of at the customer's expense.

The customer assumes full responsibility for all products immediately upon delivery, including responsibility for proper storage, environmental protection, and handling. SolidHauz shall not be liable for any damage resulting from exposure to moisture, temperature fluctuations, physical impact, improper storage, or site conditions. Any errors arising from customer-provided measurements, specifications, approvals, or design selections are the sole responsibility of the customer. Any corrective work or replacement products required as a result of such errors shall be treated as new orders and subject to additional charges.

In the event of refused delivery, failed delivery, or return of shipment for any reason not attributable to SolidHauz, the customer shall be responsible for all associated costs, including but not limited to return shipping, storage, re-delivery, and additional handling charges. Full payment of such costs shall be required prior to any re-shipment. SolidHauz reserves the right to withhold shipment or re-shipment until all outstanding balances are paid in full.

To the fullest extent permitted by law, SolidHauz expressly disclaims any and all liability for indirect, incidental, consequential, or special damages, including but not limited to labor costs, installation delays, project downtime, loss of use, or loss of profits, arising from or related to shipping, delivery, damage, delay, or discrepancies. By placing an order and accepting delivery, the customer acknowledges and agrees to be bound by the terms of this Shipping Policy in its entirety.